Refund policy

Return & Refund Policy

Whiskerly Happy Cat Guarantee — 30 Days

We want you and your cat to be happy with everything you order from Whiskerly. If you're not satisfied, you can return most items within 30 days of delivery for a full refund.

How to start a return

Email us at info@whiskerlystore.com with your order number and the reason for your return. We'll confirm the details and walk you through the next steps.

Eligibility

- Items must be returned within 30 days of the delivery date.

- Items should be unused and in their original packaging whenever possible. If a product arrived damaged or defective, this does not apply — just let us know and send a photo if you can.

- Proof of purchase (order number or confirmation email) is required.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider.

Damaged or incorrect items

If your order arrived damaged, defective, or wrong, contact us at info@whiskerlystore.com within 30 days of delivery with a photo of the issue. We'll send a replacement or refund at no extra cost to you.

Cancellations

Orders can be cancelled free of charge any time before they've been prepared for shipment. Once an order has shipped, it falls under the return policy above instead.

Questions?

Reach out any time at info@whiskerlystore.com — we typically reply within 24 hours.